🔁 Refund and Returns Policy
Effective Date: December 25, 2025
Expiration Date: December 25, 2026
At JoyPariz, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
📦 Return Eligibility
You may request a return or exchange if:
The item is unused, in its original packaging, and in resellable condition
You contact us within 7 days of receiving your order
The item is damaged, defective, or different from what you ordered
🚫 Non-Returnable Items
We do not accept returns for:
Custom-made or personalized furniture
Items that have been used, assembled, or altered
Clearance or final sale items
Gift cards or promotional bonuses
🔄 How to Request a Return
Contact our support team at support@joypariz.net or call +84 123 456 789 within 7 days of receiving the item
Provide your order number and a clear photo of the product (if damaged or incorrect)
Wait for confirmation and instructions from our team before shipping the item back
Please do not send returns without prior approval.
💸 Refund Process
Refunds will be issued after we receive and inspect the returned item
You will receive your refund via your original payment method within 5–10 business days
Shipping charges are non-refundable, unless the return is due to our error
📦 Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked shipping service for your protection
📍 Need Help?
We’re here to assist you every step of the way.
JoyPariz – Interior & Living
📧 support@joypariz.net
📞 +84 123 456 789
🏠 298 Nguyen Van Huong Street, Thao Dien Ward, Thu Duc City, Ho Chi Minh City, Vietnam